Discover’s New Excessive Chargeback Program

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Discover’s New Excessive Chargeback Program

It looks like Discover is finally getting on board with the other major card brands for how they will measure merchants for the excessive chargeback program.  In the past, they have evaluated dispute dollars over net sales within a month, with the limit being over 2%.  Beginning October 13th, however, they will be monitoring chargeback transactions over net sales transactions within a month.  Similar to Visa, the maximum limit for Discover will be 1% and 100 chargebacks.

Here’s the major difference – there will be no monitoring and workout period with Discover’s excessive dispute program.  Each chargeback over the threshold will immediately incur a $25 fine.  Be sure to know where you stand with your Discover disputes!Discover Card

By | 2017-09-07T16:07:47+00:00 September 7th, 2017|Categories: Blog Post|Tags: , , , |0 Comments

About the Author:

Melanie Stout began her career at Synapse Group nearly 20 years ago, blazing the trail for continuous service magazine subscriptions. After Synapse Group, she successfully built and launched the first direct-to-consumer recurring revenue stream at WebMD.com. Prior to PLC, Melanie was Vice President of Marketing and Communications for a SaaS-based healthcare IT company. She has combined her knowledge of the subscription economy with B2C, B2B, and B2P marketing, to help companies of all sizes increase conversions, improve retention, and reduce operating costs. Melanie has participated as a panelist at the CNP Expo and as a moderator at the Subscription Insider event, Mastering Payment Processing for Recurring Revenue.

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