PLC drills down into chargebacks to determine what’s really generating them – and put procedures in place to help head them off at the pass in the future. We also assist in setting up attractive and rewarding methods of customer-dispute resolution, many of which improve customer service and drive down chargeback rates simultaneously. Finally, we are often effective advocates for our merchants whenever chargebacks bring them into harm’s way with their processors or the card companies/associations.
In today’s environment of recurrent data breaches, and the push for more offline security such as EMV, also called chip and pin, cards, more fraud will be pushed to card not present channels. Having a solid fraud prevention strategy in place before the fraud increases for your business is crucial to preventing costly chargebacks.